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Bike Service Request

Please complete for each bike below and our service team will respond for an appointment. Due to space limitations please do not drop off your bike until appointment confirmed*

*You do not need to fill out the form for a flat tire. Come on by noon - 4pm Tuesday - Friday and we'll return the bike to you next day.

EBIKES: We have experienced increasing issues with quality and supplier communication to the point we will refuse requests for bike brands we do not sell. We will service bikes from Diamondback, Raleigh, Santa Cruz, Cannondale, and Specialized.

One of our expert mechanics will contact you to discuss the bike(s) and the estimated charges before performing any work. Broken bikes do require a diagnostic and a fee for service is applied to the estimate. We are unable to send confirmation responses through this form but we have received it!

The charge for delivery service each way is $30.

Going out of town this weekend and gotta get it done right away? We get it, things come up! We offer a $100 expedited fee to get in front of the line and cover overtime for our staff because they're already over time by the weekend.

Thank you for your patience as we work through the large volume of work while understaffed. Every day here is Mechanic Appreciation Day!

Currently Davidson has a faster turnaround time because of staffing and queuing space.
Please Note: Due to manufacturer quality issues with e-bikes we cannot service electric bikes for electrical systems issues other than the brands we sell, Specialized, Cannondale, Raleigh, and Santa Cruz.
Please note: Our average work order is ~$180-$200. NC requires adding sales tax to labor for repair work.
Briefly describe what's happening with your bike. ex: how much is it ridden, when was it last serviced, what type of noise is it making, is it shifting correctly. PLEASE NOTE: We cannot service dysfunctional Ebike electrical systems from brands we do not carry. We are authorized dealers for Raleigh, Santa Cruz, Cannondale, and Specialized. All other ebike systems will need to be contacted with their respective manufacturer. Diagnostics for ebikes start with a $400 retainer for time spent.
We get it - sometimes it just has to get done, to jump ahead of the line and cover overtime for our guys at the same time we assess a $100 expedite fee in addition to the work performed. Depending on the work (and availability of parts) expect a 48 hour turnaround.